Privacy policy.
We take your privacy seriously and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, book our services, or communicate with us.
Who We Are
Cheynes Hairdressing operates as the data controller for the purposes of applicable data protection laws. If you have any questions about this policy, please contact us.
Information We Collect
Information You Provide to Us:
Personal Details: When booking appointments or making inquiries, we may collect your name, email address, phone number, and postal address.
Booking and Correspondence: Records of past appointments, correspondence, or other interactions with us may also be maintained.
Information Collected Automatically:
Website Data: Using Google Analytics, we collect anonymous information such as your IP address, browser type, operating system, and browsing behaviour, this helps us improve our website and services.
Cookies: Our website cookies collect information to provide a seamless website experience, these may be toggled on or off upon opening our website.
Information from Third-Party Platforms:
Google Reviews: If you leave a review via Google, we may reference your feedback to improve our services.
Client Data Management:
Salon IQ: We use Salon IQ to securely manage your appointment history and preferences, ensuring a personalised and seamless client experience. They hold no right over this data and may not use it to contact you, or release to a third party.
How We Use Your Personal Data
We process your data to:
Manage and fulfill your appointments.
Provide updates or information about our services when requested or consented.
Analyse website performance and improve user experience.
Tailor communications about offers or events, with your consent.
Improve customer service through review insights and feedback.
Data Security
We prioritise the security of your information:
Encryption: Payment transactions are securely encrypted.
Your Responsibility: Keep any account passwords confidential and avoid sharing them.
While we use robust measures, data transmission over the internet is not entirely secure. Any transmission is at your own risk.
Google Analytics & Cookie Usage
We leverage Google Analytics to gather anonymised data about site usage. This helps us understand visitor demographics, interests, and behaviours to improve your experience.
Cookies Usage:
Cookies allow us to:
Recognise your device when visiting our site.
Maintain your session preferences, such as stored bookings or forms.
You can manage or disable cookies through your browser settings, though this may limit some site functionalities.
Direct Marketing
If you opt in, we may send updates about:
Promotional offers.
New services or events.
You can unsubscribe at any time by contacting us.
Sharing Your Data
We may share your information in limited scenarios:
Third Parties: To provide services such as appointment booking (via Salon IQ) or deliver communications (e.g., email newsletters).
Legal Obligations: If required to comply with legal regulations.
Business Transfers: If our business is sold, customer data may be transferred as part of the transaction.
Your Rights
You have rights under applicable data protection laws, including:
Accessing Your Data: Request a copy of your personal data we hold.
Correcting Information: Update any inaccuracies in your data.
Deleting Data: Request data deletion where applicable.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in regulations or our practices. Please review it periodically.
If you have further questions or need assistance regarding your data privacy, feel free to contact us
With thanks,
Cheynes Hairdressing
